Shipping & Return Policy

Order processing

• Orders are typically processed and packed within 3–5 business days (Monday–Friday, excluding holidays).
• During launches, holidays, or when a scent is being freshly made and cured, processing may take longer. We will let you know about any delay.
• You will receive a confirmation when your order is placed and another when it ships.

Shipping

• We currently ship within the United States only.
• Shipping costs and estimated delivery times are shown at checkout.
• Once your order is handed to the carrier, delivery times depend on the carrier and are not guaranteed.
• Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout. If an order is returned to us as undeliverable, we can reship it once the additional shipping cost is paid.

Local pickup and delivery

Local customers in Fayetteville, NC, and surrounding areas may choose local pickup, or ask about adding soap to an upcoming cleaning appointment. We will contact you to arrange a convenient time once your order is ready.

Lost or stolen packages

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, then contact us within 7 days. We will help you file a claim with the carrier. We are not responsible for packages lost or stolen after confirmed delivery.

Returns

• Unused, unopened soaps in their original packaging may be returned within 14 days of delivery.
• For health and hygiene reasons, soaps that have been opened, used, or unwrapped cannot be returned.
• To start a return, email info@alchemycleaning.org with your name and order details. Please do not send items back without contacting us first.
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Once we receive and inspect the return, refunds are issued to the original payment method, typically within 5–10 business days. Original shipping fees are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order details and a photo of the item and packaging. We will send a replacement or issue a refund at no extra cost to you.

Natural variation

Because each bar is handmade, slight differences in color, pattern, size, weight, and scent strength are normal and part of the charm. These variations are not considered defects.

Skin sensitivity

Please review our Soap Product & Ingredient Information before purchasing if you have allergies or sensitive skin. Soaps that have been used cannot be returned due to a skin reaction, so we recommend a patch test before full use.