Cancellation & Refund Policy

Canceling or rescheduling

• You may cancel or reschedule free of charge with at least 48 hours’ notice before your scheduled appointment.
• Cancellations or reschedules made with less than 48 hours’ notice may be charged a late cancellation fee of 50% of the scheduled service price.
• To cancel or reschedule, call or text +1 (472) 272-6244 or email info@alchemycleaning.org. Notice is counted from when we receive your message.

Lockouts and no-access visits

If our team arrives at the scheduled time and cannot access the property (for example, no one is home, keys or codes do not work, or the property is not ready for service), we will try to contact you. If we cannot gain access within 30 minutes, the visit will be treated as a late cancellation and the 50% fee may apply.

Deposits

Larger jobs, such as deep cleans, move-in/move-out, and post-construction cleaning, may require a deposit to reserve your date. Deposits are fully refundable with at least 48 hours’ notice. With less notice, the deposit may be applied toward the late cancellation fee.

Cancellations by Herb Alchemy

On rare occasions we may need to reschedule because of severe weather, illness, emergencies, or unsafe conditions. We will notify you as early as possible and offer the next available time. You are never charged when we reschedule.

Recurring service

Recurring clients may skip or reschedule individual visits using the same 48-hour notice. To end recurring service, please let us know at least 48 hours before your next scheduled visit. Recurring rates may be adjusted if visits are frequently skipped.

Our satisfaction guarantee

We want you to love the results. If anything within the agreed scope was missed or not done to your satisfaction, contact us within 24 hours of your service with details (photos are helpful). We will return to re-clean those areas at no extra charge.

• Please leave the areas in question untouched until we can re-clean them.
• The guarantee covers only tasks included in the booked service.

Refunds

Because cleaning is a service that cannot be returned, we address concerns with a complimentary re-clean rather than a refund. If a re-clean does not resolve the issue, or if we are unable to provide one, we will review the situation and may offer a partial refund or credit at our discretion. Approved refunds are issued to the original payment method, typically within 5–10 business days.

Emergencies

We understand life happens. Late cancellation fees may be waived for genuine emergencies at our discretion — just reach out.