Information we collect
We collect only the information needed to respond to you and provide our services:
- Contact details such as your name, phone number, email address, and service or shipping address.
- Service details you share through our quote, booking, or contact forms, such as property type, size, preferred dates, access instructions, and special requests.
- Order details for soap purchases, such as items ordered, delivery preferences, and order history.
- Basic technical data automatically collected by our website host, such as browser type, device information, and pages visited, used to keep the site secure and working properly.
Payments are handled by trusted third-party payment processors. We do not store full credit or debit card numbers on our systems.
How we use your information
- To respond to inquiries and prepare quotes.
- To schedule, perform, and follow up on cleaning services.
- To process, ship, and support soap orders.
- To send appointment reminders, order updates, and service-related messages.
- To send occasional news or offers, such as soap collection launches, only if you have opted in. You can unsubscribe at any time.
- To improve our services and protect against fraud or misuse.
How we share information
We do not sell or rent your personal information. We share information only with service providers who help us run our business (for example, website hosting, form handling, payment processing, scheduling, and shipping carriers), and only as needed for them to perform those services. We may also disclose information when required by law or to protect the rights and safety of our clients, team, or business.
Home access information
If you provide entry codes, keys, alarm codes, or other access instructions, we treat them as confidential. They are shared only with the team members assigned to your service and are not used for any other purpose.
Data retention and security
We keep your information only as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending marketing messages, by contacting us using the details below. We will respond within a reasonable time.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Third-party links
Our site may link to third-party websites such as social media or maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent version.
Questions?
We are happy to help. Reach out and we will respond as soon as possible.